Privacy Policy
This page explains how Wild Steep collects, uses and protects your personal information when you visit our website or place an order.
Who We Are
Wild Steep is a UK-based online retailer of loose leaf teas and botanical blends. For any privacy-related questions, please contact us at info@wildsteep.co.uk.
What Data We Collect
We collect only the information necessary to process your orders and provide our services. This includes:
- Order information: name, billing and delivery address, email address, phone number, and payment details
- Account information: if you create an account, your login credentials and order history
- Communication records: emails or messages you send to us
- Technical data: IP address, browser type, and device information collected automatically when you visit our site
How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders
- To communicate with you about your order status
- To respond to your enquiries and provide customer support
- To send marketing communications, only where you have opted in
- To improve our website and services
- To comply with legal obligations
How We Share Your Data
We do not sell your personal data. We share it only with trusted third parties who help us operate our business:
- Shopify: our e-commerce platform, which processes orders and payments on our behalf
- Payment providers: to securely process your payments
- Courier services: to deliver your orders
- Analytics services: to help us understand how visitors use our website
All third parties are bound by contractual obligations to keep your data secure and use it only for the purposes we specify.
Cookies & Tracking
Our website uses cookies and similar technologies to provide core functionality, remember your preferences, and analyse site traffic. We use:
- Essential cookies: required for the website to function, such as cart and checkout functionality
- Analytics cookies: Google Analytics, to understand how visitors interact with our site
- Marketing cookies: Facebook Pixel, to measure the effectiveness of our advertising
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. Order information is typically retained for six years in accordance with UK tax regulations.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data in certain circumstances
- Object to or restrict our processing of your data
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at info@wildsteep.co.uk. We will respond within one month.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All payment transactions are encrypted using SSL technology and processed through Shopify's secure infrastructure.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page with an updated effective date.
Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at info@wildsteep.co.uk.